Privacy policy

The Sea Cadet Corps is committed to ensuring that your privacy is protected. Should we ask you to provide information which could identify you when using this website, you can be assured that it will only be used in accordance with this privacy statement.
The Sea Cadet Corps may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are content with any changes. This policy is effective from 1 September 2011.

What we collect
We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
We may use the information to customise the website according to your interests.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sccstores@sea-cadets.org

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the Sea Cadet Corps at 202 Lambeth Road, London SE1 7JW.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
This website and our main site www.sea-cadets.org may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Remittance terms
A credit card payment will normally be taken on the day of the order. The order confirmation and payment processing information will be sent by email. We use PayPal to make payments which is not under the direct control of the MSSC and as such refunds may take 2-4 working days.

Shipping information
We deliver within the UK using Royal Mail or Parcel Force. If you wish your products to be delivered outside the UK, please contact sccstores@ms-sc.org. Delivery is normally made within 7 working days. If the item is out of stock and delivery is likely to take over 30 days we will inform you of the expected delivery date and give you the opportunity to cancel the order.

If the delivery cannot be made a delivery card should be left by the courier/postal service. If nobody is able to accept delivery when attempted it is the customer’s responsibility to liaise with the courier for re-delivery or collection whichever is applicable. We encourage you to give a delivery address occupied during the daytime.

Cancellation
A customer’s rights are outlined under the EU Distance Selling Directive and the Sale of Goods Act 1979. You have the right to cancel the order within 7 days of receiving the items. You should give us notification of the intention to cancel either by post, mail or via email to SCC Stores within the 7 day period from receipt of the goods.

The Sea Cadets endeavour to provide products in an acceptable condition and as advertised on our website. It is the customer’s responsibility to ensure that the product will fit your purposes and is suitable for your use.

Please note that you have a seven day cooling off period and right to cancel the order. You can cancel your order any time up to despatch (typically 1 to 2 days) by emailing us at sccstores@sea-cadets.org or telephoning 02382 515345. Our office hours are Monday to Friday 0830 to 1530. (Monday-Thursday, 0820 to 1200 Friday

However, if the goods have already been despatched, you must return them when received. If this is not due to a product fault or incorrect size this will be at the customer’s expense. A refund will be given when they are received back at SCC Stores. Products should be returned in the original packaging in the original condition.

The return address is -

SCC Stores
3-085 HM Naval Base
PP50
Portsmouth PO1 3NT

Should items be delivered in an unacceptable condition, please contact us within 7 working days. Once the goods have been returned to us we will provide either a full refund or replacement if this is acceptable to the customer. The replacement will be delivered at the cost of the Marine Society & Sea Cadets.

Complaints
Complaints about the level of service can either be directed to SCC Stores (address above) or to the following address:

Marine Society & Sea Cadets
202 Lambeth Road
London SE1 7JW

VAT
All products on our site are sold inclusive of VAT if this is applicable. The Marine Society & Sea Cadet’s VAT number is GB 2372852 54.

Force majeure
The Seller shall not be liable to the Buyer under the terms of this contract or otherwise if the Seller’s breach of its contractual and/or other obligations to the Buyer are due in whole or in part to interruption and delay by reason of matters beyond its control (including but not limited to) acts of God, acts of any government, war, other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, industrial or labour dispute and/or inability to obtain essential supplies and the like.

Applicable law
These terms and conditions of sale and the supply of the goods and/or services will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract