Shipping & Returns
Delivery
We deliver within the UK using Royal Mail or Parcel Force. We also deliver to Malta and Bermuda at UK rates. If you wish the product to be delivered outside of these areas, please contact us before placing an order. Delivery within the UK is normally made within 5-7 working days, unless otherwise stated in the product details. If the item is out of stock and delivery is likely to take over 30 days we will inform you of the expected delivery date and give you the opportunity to cancel the order.
If delivery by Recorded Delivery or Parcel Force cannot be made, the carrier will leave a delivery attempted card and it is the customer’s responsibility to liaise with the carrier for re-delivery or collection whichever is applicable. Estimated delivery times cannot be provided as this is a matter for the carrier.
We encourage you to provide a daytime delivery address. Please note we cannot guarantee next day delivery.
We aim to ship orders placed before 1230 pm on the same day the order is placed between Monday and Friday. However, we cannot guarantee the collection date due to security arrangements at Portsmouth Naval Base potentially impacting on access for the courier. In the event of courier access difficulties, the order will normally be dispatched on the next working day. We apologise for any inconvenience this uncertainty may cause, but this is beyond our control. -
- A condition of purchase is accepting this situation. Shipping refunds will not be provided in these circumstances unless the order is cancelled before collection.
Note: Items are not shipped on Saturday, Sunday or Bank Holidays.
Postage & Packing (VAT added at Payment)
P&P is shown at payment.
Note: Orders over £1000.00 will be free of charge for P&P. Excludes orders with boats, sails, oars or for official internal budget transfers.
Cancellation, Returns & Refunds, Exchanges
You can cancel your order at any point within 14 days of receiving the items by contacting us. Items must be returned in the original packaging and condition in order to obtain a refund (excluding return delivery costs).
Should there be a problem with your order on arrival, please contact us within 30 days from receipt of the item. Discrepancies, faulty or damaged items on arrival cannot be rectified after that time.
We can only accept the return of items delivered after more than 30 days if they become faulty or defective through normal use. Only returns resulting from a defect, fault or an error on our part will receive a refund in full (including return delivery costs). This will not normally apply to items after six months from receipt of the item.
Most refunds are issued on the payment method used at the time of purchase, unless otherwise agreed.
Customised (embroidered and printed) clothing cannot be returned or refunded unless defective, in which case a replacement item will be provided.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
Returns, refunds and transfer of ownership will only be arranged with the original customer (owner) and not third parties i.e. recipients of gifts.
Exchanges will only be accepted for faulty goods. We will not replace clothing items for an alternative size. This situation will require the return and refund of the original item as described above, and the placing of a new order in the new size.
The return address is -
SCC Stores
3-085 HM Naval Base
PP50
Portsmouth PO1 3NT
If you have further questions, please email sccstores@ms-sc.org or telephone 02382 515345. Our office hours are Monday to Thursday 0830 to 1530, and Fridays 0830 to 1200.